FAQs

Invitations from my in-house collections can be customised according to your preferences in a number of ways: - Font change - Wording layout and spacing -Venue Illustration - Invitation style - Colour palette - Paper texture - Adding or removing embellishments -Paper belly bands, printed or personalised -Envelope liners - Wax seal/custom wax seal with initials - Colour of the sealing wax - Ribbon/cord colour - Dried flower detail - Choosing your paper edge type: straight cut/deckled edge - Adding gold leaf -Embossed border -Invitation Style

Absolutely not! No job is of too little importance for me. I value every client.

Yes. Shipping times and costs may vary country to country and are sent via track and trace post.

No. I choose to sell physical products in an effort to keep the magic of papercrafting alive. The only digital aspect made available to the client is a digital proof where you can see what the final invitation will look like. Prices presented and quotes made for you are based on physical products only. Exceptions are sometimes made in conjunction with an order of physical products.

Absolutely. Everything from menus, table numbers, place cards, guest books, ceremony/mass booklets, to reserved seating cards for ceremonies, can be catered for. They will all be done in the same design and colours as your chosen invitation model – providing you with coordinating stationery across all pieces of your suite. A breakdown quote of the cost for each part will be provided at the time of booking. Even if you do not see the items presented in website gallery with each in-house collections, they will still be designed for you – without a customisation fee .

Custom/ pre-design invitations cannot be exchanged nor do i offer refunds. I will work with you until you completely satisfied with your final design form, so this eventuality is almost entirely impossibile. Refunds are not granted for any colour diffrrences befween the digital proof and the printed product, or any grammatical and spelling errors that are the customers resonsibilty to check thoroughly before approving the final design form. sample/packs are recommended. . Please remember that screens and monitors are sometimes callibrated differently and pippa jane holds no responsibility for colour changes that may occur with digital images across different screens

If you decide to place an order and continue with the design process after receiving an initial design offer and quote, you will be issued with an invoice for a deposit for your order. The advance payment is what secures your booking in my calendar. Payment for your stationery can be done via several methods. The preferred method for ease and efficiency is Revolut but bank transfer and PayPal are also accepted,. Payment is structured in two parts: 50% non refundable at the time of booking 50% at the start of the production phase. Production phase will commence only once both approval/confirmation of the final design proof and payment have both been received to avoid conflicting communication errors. Once you are booked in my calendar I recommend keeping a close eye on your inbox to check for updates and review options to avoid delays on your order process. I always aim to reply promptly and efficiently but cannot be held accountable for delays in the production time due to clients delays in providing confirmation for proof reviews or final approval

Yes- I ship internationally and cater for all languages Extra care should be taken to ensure all spelling, spacing and grammer are correct. Design proofs are sent along every stage of the process and every client is asked to confirm the final proof before the production and printing stage begins – after which any further changes are done so at the customers expense

If there is a printing error on my part – i.e. the text differs from that of the final design proof that client has confirmed correct and given consent to move into production, then the invitations will be re-printed at my expense and the customer will not be charged any extra. In the case of an error occurring due to incorrect or incomplete communication of information by the customer or if the error exists on the final design proof that the client has given their approval for, they will have to pay the cost of the order again including shipping if you wish to re-do it. It is considered a new order.

Simply put– no. For both moral and legal reasons i would never copy another artist’s work – however you are invited to attach stationery designs as part of your inspiration and they will be taken into account and used as part of my design model during the customisation process.

I absolutely can -Within the limit of my working equipment, and suppliers. this is in fact my speciality. I aim to get a feel for the “vibe” each client is aiming to achieve for their lives and wedding day, and aim to design stationery suites that are congruent with you as a couple. I am always delighted to work alongside a client as closely as possible during the design process to ensure every detail in your vision is covered to perfection. In this instance please fill out Contact Form and attach in your proposal email any files or pictures/photos you may have for inspiration and ideas of your aesthetic on the day – this can include bridesmaids dresses , colour schemes, venue sketches, floral arrangements, venue, or any other form of visual inspiration you may have.

Of course. In fact, it’s recommended. Purchasing a sample allows you to get the best feel for your stationery suite and enjoy being more closely connected with the design process through every stage. The sample/pack can be offered in 2 ways: 1. as a single final design suite (with complimentary revisions afterwards as per usual design process) Priced at 10plus 5eur shipping nationwide with varying shipping costs internationally allow approximately 7 to 10 business days. 2. If you have chosen a collection or style you like but you're unsure about which style or printed design will suit you best and/or wish to see how a chosen in-house collection/design will look in different styles and/or with different embellishments - In this instance you will receive a group of invitations and coordinating stationery that encompass the different options for styles suitable for your wording and layouts – providing you with a range of options as outlined in the client booking form. Sample packs are priced at 30eur plus 5eur shipping within Ireland international shipping costs and time frame may vary. Please allow approximately 14 business for completion.

As per my ethos, I aim to be as warm and approachable as my personal schedule and family life as well as exclusivity as a designer will allow for. I am happy to take a scheduled phonecall as part of the order and design process but ask that, as with email enquiries that the phone call is followed up by an email with attachment of Contact Form alongside any relevant information or pictures/photos etc discussed during the consultation. Please state in your proposal email if you would like to schedule a phone consultation with me at an allocated time.

Typically, wedding invitations are sent approximately 3 months before the event. Save the dates are sent one year in advance of the wedding date. Your order should be placed approximately 1 to 2 months in advance of your intended date to send your invitations to your guests for in house semi custom designs, or 3 months if choosing custom elements/colours. Make the time to enjoy the process. Rush orders can be facilitated but will incur an urgency fee.